Returns & Exchanges
At The Mocktail Club, we want you to love every sip, which is why we offer a 30-day satisfaction guarantee on all our premium non-alcoholic blends. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right with a replacement or refund.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Provide Proof
For items damaged during transit, please include clear photos of the packaging and the product to help us expedite your replacement.
Pack and Ship
If a physical return is required, we will provide a prepaid shipping label for you to attach to the original box before dropping it off at any authorized carrier location.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method within 5-7 business days, or a fresh shipment will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing